Privacy Policy

This Privacy Policy explains how Qwikab ("Qwikab", "we", "us", or "our") collects, uses, discloses, and protects personal information when you use our website, passenger app, driver portal, and related services (the "Service").

By registering for or using the Service, you acknowledge the practices described here. If you do not agree, please do not use the Service.

Qwikab processes personal data in accordance with applicable law, including Ghana's Data Protection Act, 2012 (Act 843) where it applies to our processing activities.

Qwikab is the data controller for personal information collected through the Service, except where we process information solely on behalf of Drivers or partners as described below.

Privacy questions and requests may be sent to support@qwikab.com.

Account and identity information: name, email address, phone number, password (stored in hashed form), profile photo, and account preferences when you register or update your profile.

Authentication information: if you sign in with Google or another provider, we receive information permitted by that provider (such as your name, email address, and profile identifier).

Booking and trip information: pickup and drop-off addresses, service type, vehicle selection, scheduled times, flight numbers for airport pickups, fare quotes, trip status, ratings, reviews, support messages, and receipts.

Location information: when you enable location permissions, we collect precise or approximate GPS location to set pickup points, show nearby Drivers, calculate routes and ETAs, track active trips, and support safety features. Drivers' locations may be shared with Passengers during active trips, and Passenger pickup locations are shared with assigned Drivers.

Payment and wallet information: transaction amounts, payment method type, payment references, wallet balance, and payout details. Card and mobile-money details are processed by Paystack; we do not store full card numbers on our servers.

Driver onboarding information: driver's licence details, vehicle registration, insurance documents, background-check results where applicable, earnings records, and compliance documentation.

Device and technical information: IP address, browser or app version, device identifiers, operating system, crash logs, and usage events to secure and improve the Service.

Communications: records of emails, SMS, push notifications, and in-app messages we send or that you send to support.

Directly from you when you register, book a ride, contact support, complete surveys, or participate in promotions.

Automatically when you use the Service, including through cookies, local storage, and similar technologies on our website, and through app permissions you grant.

From third parties such as payment processors, identity and sign-in providers, mapping services, flight-data providers, and fraud-prevention vendors.

From Drivers and Passengers in connection with trips, including ratings and incident reports.

Provide and operate the Service, including creating accounts, processing bookings, matching Passengers with Drivers, calculating fares, processing payments and wallet transactions, and generating receipts.

Facilitate trips by sharing necessary trip details between Passengers and Drivers.

Communicate with you about bookings, driver arrival, trip changes, receipts, account security, and customer support.

Maintain safety and security, including fraud detection, investigating incidents, enforcing our Terms, and responding to legal requests.

Improve and develop the Service through analytics, troubleshooting, and aggregated reporting.

Send marketing communications about Qwikab services where permitted by law and your preferences.

Comply with legal, tax, and regulatory obligations.

Where required by law, we rely on one or more of the following: performance of a contract with you; your consent (for example, for certain marketing or optional location features); our legitimate interests in operating, securing, and improving the platform, balanced against your rights; and compliance with legal obligations.

You may withdraw consent where processing is consent-based, without affecting the lawfulness of processing before withdrawal.

With Drivers and Passengers: we share information needed to complete a trip, such as first name, pickup location, destination, contact phone number, and live trip status.

With service providers who process data on our behalf, including hosting providers, payment processors (Paystack), mapping and routing providers (including HERE), email and SMS vendors, analytics tools, and customer-support systems. These providers may access information only to perform services for us under contractual safeguards.

With sign-in providers (such as Google) when you choose to authenticate through them.

With regulators, law enforcement, courts, or insurers when required by law, to protect the rights and safety of users, or to investigate fraud or serious incidents.

In connection with a merger, acquisition, financing, reorganisation, or sale of assets, subject to appropriate confidentiality obligations.

We do not sell your personal information.

We retain personal information for as long as necessary to provide the Service, maintain business records, resolve disputes, enforce agreements, and meet legal obligations.

Trip, payment, and receipt records are typically retained for at least seven (7) years where required for tax, accounting, or regulatory purposes.

Location data collected during active trips is retained for a limited period after trip completion for receipts, dispute resolution, and safety investigations, then deleted or aggregated unless longer retention is required by law.

When you request account deletion, we will delete or anonymise personal information unless we must retain certain records for legal, security, or fraud-prevention reasons.

We implement administrative, technical, and organisational measures designed to protect personal information, including access controls, encryption in transit, and monitoring for suspicious activity.

No method of transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. Please use a strong password and keep your login details confidential.

If we become aware of a data breach likely to affect your rights, we will notify you and relevant authorities as required by law.

You may update certain profile information in account settings. You can manage push notifications through your device settings and marketing preferences through links in our emails or by contacting support.

You can enable or disable location permissions through your device settings. Some features, including on-demand pickup and live trip tracking, require location access to function.

Depending on applicable law, including Ghana's Data Protection Act, you may have the right to request access to, correction of, deletion of, or restriction on processing of your personal information, and to object to certain processing or withdraw consent.

To exercise these rights, contact support@qwikab.com. We may need to verify your identity before responding. You may also lodge a complaint with the Data Protection Commission of Ghana if you believe your rights have been violated.

Our website uses cookies and similar technologies to keep you signed in, remember preferences, measure performance, and improve security. You can control cookies through your browser settings, but disabling some cookies may limit functionality.

The Service is not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

Your information may be processed in Ghana and in other countries where our service providers operate. When we transfer information internationally, we take steps designed to ensure an appropriate level of protection consistent with applicable law.

During a trip, Drivers and Passengers receive limited information about each other to complete the service safely. Please do not share unnecessary personal information in chats or calls outside the app.

Ratings and feedback may be visible to the rated party and used to maintain platform quality. Do not include sensitive personal data in public reviews.

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date. Material changes may also be communicated through the Service or by email where appropriate.

Your continued use of the Service after an update means you accept the revised policy.

Privacy questions or data requests: support@qwikab.com.

Safety-related concerns: safety@qwikab.com.